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How
long will my order take to ship? |
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Most
orders are custom made when the order is placed. The production
timeframe is 2-3 weeks. This means once the order is placed, your
order will ship within 2-3 weeks via the shipping method you choose.
Typically, custom cake toppers have a three week production
timeframe. You must add shipping to this. |
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My
wedding is soon, how can I be sure my jewelry will arrive in time? |
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If
your wedding is less than three to four weeks away, you may select
the "rush" shipping method. This will insure that your
accessories will ship within 5 business days. There is an additional
charge for this service. When selecting a shipping method, simply
select "rush shipping" and your items will ship within the
5 business day timeframe. The rush shipping fee includes Fedex 2-day
shipping. For example, when you place an order, your order will
arrive within 7 business days. *Please note that custom cake toppers
will ship within 7 business days when selecting the rush method,
arriving within 9 business days. Please see the RUSH
shipping page for fees. |
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I am not sure what color to order
my bridesmaid jewelry in. Do you have any suggestions? |
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The best way to ensure you order
the best color match is to look at all the custom
colors we have available, then review our color
guide. Then, order crystal and/or pearl samples. These
samples are free, you simply pay shipping. We even include a coupon
code to use on your next purchase to offset the shipping charge. |
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Do
you offer any other crystal colors in addition to the ones shown on
the website? |
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Yes,
we are usually able to obtain additional colors that are not shown
on our website. Please email us at info@serendipitytiaras.com
with the color you are looking for. We will then email you pictures
of additional crystal colors you have to choose from. Please note
that not all crystal colors are available on all designs. |
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I'm
trying to order a necklace, but not all of the crystal colors are
listed when I customize the jewelry. |
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Only
the colors shown in the drop down menu when you go to customize your
jewelry are available for that particular design. Sometimes, we are
able to obtain additional colors. Please email us at info@serendipitytiaras.com
if you like a particular design, but would like it a different
color. Most times we are able to accommodate you. |
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Can I order two tiaras, try them on, then return one of them? |
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Yes, however please note that a restocking fee of 20% will be incurred on the returned item and shipping fees are not refundable. |
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How
many bouquet stems should I order for my bridal bouquet? |
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Typically
brides order 10-12 for a small bouquet, and about 20 for a large
bouquet. |
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Do
you offer wholesale accounts/discounts? |
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Yes,
we do offer wholesale accounts to qualified businesses and websites.
We also offer a dropshipping program. Most items shown on the
website are available for wholesale. Please refer to the retailers
page for additional information. |
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